FAQ

Tell us the intended job, operating conditions, required capacity, dimensions and any preferred model. For parts, include the machine model, part number and clear photos. We will use this information to review suitable options.

Send the product name or reference, required configuration, quantity, destination country or port and your preferred contact method. Add drawings, specifications or application photos when available.

Lead time depends on the model, quantity, stock availability and any preparation or customization work. The agreed production and shipping schedule will be stated in the quotation or confirmed order.

Packaging is selected according to product size, shipping method and destination requirements. Crating, moisture protection, partial disassembly and special handling can be reviewed before the order is confirmed.

MOQ varies by equipment model, spare part and supplier. Single-unit and trial-order enquiries are welcome; the applicable minimum quantity will be confirmed in the quotation.

Available payment methods, currency and payment schedule are confirmed in the written quotation, sales order or contract. Always verify beneficiary details with our team before making payment.

Yes, shipping options can be reviewed after you provide the destination country or port, model and quantity. Freight charges, insurance, customs duties and delivery responsibilities will be stated in the quotation or order.

List the inspection, photos, video, certificates or shipping documents required for your destination when requesting a quotation. Availability and any related cost must be confirmed for the selected product before ordering.

Warranty coverage and duration depend on the specific product, configuration and condition. Request the written warranty terms for the selected item before confirming the order.

Provide the order reference, model, serial number or SKU together with photos or video of the issue. For replacement parts, include the original part number and installation position so compatibility can be checked.